Released on: September 17, 2007, 10:47 am

Press Release Author: eGain Communications Corp.

Industry: Software

Press Release Summary: First-ever hosted enterprise software recognized for
innovation, customer focus and business value

Press Release Body: MOUNTAIN VIEW, Calif. - September 17, 2007- eGain Communications
Corporation (OTC BB: EGAN.OB), provider of the top-rated* customer service and
contact center software for in-house or on-demand SaaS deployment, today announced
that KMWorld magazine has named eGain OnDemandT as a Trend-Setting Product for 2007.
Among the various criteria used to select winners, customer feedback was the most
relevant.

Hugh McKellar, KMWorld editor in chief, said, \"More than 650 individual products
were considered by our team of editors, analysts, integrators and users. Each and
every company whose products were chosen for this year\'s list of Trend-Setting
Products is being acknowledged for its willingness to listen and serve its customers
in useful and innovative ways.\"

The hosted version of eGain ServiceT suite, eGain OnDemand enables companies to
rapidly deploy enterprise-class customer interaction hubs (CIH), without requiring
extensive IT resources. The solution is built on the eGain CIHT Platform that
centralizes multichannel interactions, knowledgebases, business rules, workflow,
analytics and administration in a common foundation. Unlike most other customer
service software vendors, eGain provides a broad choice of proven deployment options
- on-premise, on-demand and managed services, and a seamless transition across these
options.

\"Customer focus and innovation have always been cornerstones of our business
strategy and operating philosophy,\" said Ashu Roy, CEO of eGain. \"We are pleased to
be selected as a 2007 KMWorld Trend-Setting Product."

Additional information on KMWorld's Trend-Setting Product Award is available in the
September issue of KMWorld magazine and can be viewed online at
http://www.kmworld.com.

About KMWorld

The leading information provider serving the knowledge management systems market,
KMWorld covers the latest in Content, Document and Knowledge Management and informs
more than 50,000 subscribers about the components and processes and subsequent
success stories that together offer solutions for improving business performance.

*Source:
2007 Forrester WaveT report on interaction-centric customer service management
software: #1 in \"strategy\", \"customer service\" product capabilities, \"architecture
and platform,\" \"product strategy\", \"corporate strategy,\" and \"customer base\"
2006 Forrester Wave report on eService: Rated as a leader in current offering and
strategy with the highest scores in 14 enterprise-critical criteria
2005 Forrester Wave on eService: Rated #1 in \"current offering\"
2005 Patricia Seybold Group Bull\'s Eye Reports on Cross-Channel, Cross-Lifecycle
Customer Service: Rated #1 in overall capabilities, knowledge management,
architecture and analytics

About eGain Service
eGain Service is the industry\'s most comprehensive customer interaction hub software
suite. Available on-premise or on-demand, eGain Service includes integrated,
award-winning applications for call tracking and resolution, contact center
knowledge management, multi-modal web self-service, email management, chat, web
collaboration, fax/postal mail management, notifications and service fulfillment.

eGain Service is built on eGain CIHT, the industry\'s most integrated and flexible
customer interaction hub platform. Based on a 100% J2EE architecture, it includes
out-of-the-box integration with leading business applications, content management
systems, and call center infrastructure solutions. With its fine-grained
service-oriented architecture (SOA), eGain CIH platform enables rapid development of
powerful applications. For more information about eGain Service, please visit:
http://www.egain.com/products/multichannel_service.asp

About eGain OnDemand
eGain® OnDemandT, the industry\'s first-ever hosted enterprise software, is a proven,
enterprise-class solution that has helped companies rapidly build customer
interactions hubs over the last nine years. Additional information on eGain OnDemand
can be found at:
http://www.egain.com/products/on_demand.asp

About eGain
eGain (OTCBB: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand SaaS deployment. For more than a decade, the
world\'s largest companies have relied on eGain to transform their traditional call
centers, help desks, and web customer service operations into multichannel customer
interaction hubs. Based on the Power of OneT, the concept of one unified platform
for multichannel customer interaction and knowledge management, these hubs enable
dramatically improved customer experience, unified multichannel customer service,
end-to-end service process efficiencies, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (US
headquarters), 1753-464646 (UK and Continental Europe).

eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.


eGain media contact
Jamie Abayan
Phone: 650-230-7532
Email: pr@egain.com

Web Site: http://www.egain.com

Contact Details: jabayan@egain.com
650-230-7532
650-230-7600
345 E. Middlefield Rd
Mountain View, CA 94043